Shipping, Returns & Warranty

• Can we transfer a hot iron for extension from Canada to the U.S.?

  We try not to. It would be best to ship it directly to the client.

• If a client is looking to do a local pick up in Canada how much does order have to be in order to receive free pick up?

  There is a $5 fee if the order value is below $30

• If a U.S. Client is placing an order for extensions, but toupee, topper or wig is in the Florida facility, how much will we charge for shipping?

  For overnight orders, if order items are located in two warehouses, we need to charge double shipping.DOUBLE SHIPPING COST: $28.00+$18.00:= $46.00For 3 days saver, we will transfer everything to the USA which takes one day, then do the FedEx 2 days from the USA office.

• In Florida for local pick up retail clients, How much do we charge as a convenience fee for placing an order and picking up and dropping off package?

  No $5 manual fee is charged only the $10 pick up fee. No charge for dropping off

• What are the shipping options and cost for U.S. Clients to have extensions shipped to them from Canada?

  The hair extension order to US client on Superhairpieces.com just set to flat rates recentlyFedEx Overnight - $18 FedEx 3 days saver - $12

• What is the shipping fee for United States/Canada salon and retail clients when placing a custom order online versus placing their order over the phone?

  US Salon via phone: shipping is includedUS Salon via the web: shipping is includedUS Retail via phone: shipping is not included, will have to pay 12 dollars for FedEx 3 Day SaverUS Retail via the web: shipping is includedSummary: We only charge shipping for US retail client phone in custom made...

• Why so many duplicated address appear under the same clients account and it keeps adding more

  We should always uncheck the “Save to address” option whenever we manually add an order in. Please watch this video https://drive.google.com/file/d/16NAhIiy-Amq3XPZRIR2mD8eWbirVEuZw/view